TERMS and COnDITIONS

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All orders are required to be paid in full to guarantee the requested date on our calendar. Your order is not considered confirmed and will not be created until full payment is received. 

We understand that, occasionally, unforeseen circumstances may force you to cancel an order. Please be in touch, as soon as possible, if a cancellation seems imminent. Cancellations made more than 7 days before your order date are eligible for a 50% refund. Cancellations made within 7 days of your order date are non-refundable. We ask that you understand that by booking your order, we have held that confirmed slot for you and have turned away additional orders. You must  have a email  confirmation of your  order cancellation by basilflower patisserie for the cancellation to take effect.

Our facility is not an allergen-free environment and we do not recommend the consumption of our products for those who have allergies or intolerances. We produce products containing eggs, soy, nuts, dairy, and wheat daily. You agree to notify your guests of this risk and not hold basilflower patisserie  liable for any adverse reactions.

 If your order  contains any flower decoration  (food safe but not edible ) to be  removed before serving.

You are responsible for removing these items before serving, to avoid risk to guests and others consuming the cake.