FREQUENTLY ASKED QUESTIONS

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basilflower patisserie stands out with its artisan eggless creations, organic home-grown ingredients, and inspiration from modern French pastry techniques. We use fresh, natural produce from our own garden, crafting unique cakes, macarons, and seasonal delights. Operating as a home-based bakery under Texas Cottage Law, we focus on quality, personalization, and exceptional flavors. Every treat is a celebration of nature, artistry, and passion.

The best & quickest way to place an order is  to call us at 650 235 0079  or by filling out our order form 

we accept orders  for up-to 3 months in advance, the minimum advance notice recommended is 1 week  

your order will only be confirmed once payment has been successfully made at the time of placing the order. We operate on a first-come, first-served basis, so if payment is not completed during this process, we cannot guarantee the availability of the product, and your order will not be processed or reserved.  

our preferred online Payment  is  through Zelle & Venmo  

No. We refrain from doing any writing on the cake since it distracts from the elegant style we aim for.

We are a private in-home studio, not open to the public.

Due to the delicate nature of floral buttercream decoration, unfortunately, we are not able to ship cakes. We certainly do not want the cake to arrive at your door in less-than-flawless condition! 

We recommend picking your cake up the day of your event or the day before if the cake is being served before noon. The key to enjoying our cakes (or any cake for that matter) is temperature.
All of our cakes are stored in the refrigerator before pickup/delivery to ensure smooth transportation. However, please allow 3-4 hours for the cakes to come to room temperature before serving. Cold cakes can be hard and seem dry.
   

It is your responsibility to ensure that the cake will be stored and set up in an area that is climate-controlled to ensure that the cake remains intact and retains its original condition. High temperatures and humidity due to weather conditions and the lack of a cool environment at the appointed location may adversely affect the condition of the cake. basilflower patisserie  cannot be held responsible for unfavorable conditions at the cake’s destination. Please note that direct sunlight and temperatures of 72 degrees and higher may have drastic and adverse effects on any confection ordered.
Matching colors: we make every possible effort to match your event’s colors, however, when working with food colors, perfect color matches are sometimes difficult to achieve. Dark-colored icing tends to darken further over time, with humidity or heat. 

you can pick up your order based during the pick up window  you have  agreed during order conformation.

basilflower patisserie  releases all responsibility for the condition of the product once pickup is complete .basilflower patisserie  will not be held responsible for the condition of an order after pick up is complete.

basilflower patisserie offers delivery  for a fee with in 30 miles of  our  cedar park location . delivery pricing  will vary based on timing and distance.we will arrange for the order to be delivered to the address provided at the agreed-upon time.

Customers must ensure a person is available to receive the delivery during the selected time slot. Once a product is delivered,  basilflower patisserie  releases all responsibility for the condition of the product. basilflower patisserie  will not be held responsible for the condition of an order after the venue or customer has received it.

Changes can be made to orders up to 10 days before the scheduled pick-up time.  Please call us to check if requested changes can be accommodated.

All baked goods contain wheat, soy, eggs, and dairy. Traces of soy and nuts may be present due to food being prepared in a kitchen where those ingredients are present. Please let  basilflower patisserie know if you suffer from any allergy or sensitivity when placing your order, so that we may take extra precautions, however, cross-contamination can occur.